How can we help?
Getting started
Which devices does Synaplay support?
iPhone running iOS 17 or later, plus a Home Screen widget that keeps your streak visible. There is no iPad, Android, or web version at the moment.
Do I need to create an account?
No. Synaplay works fully without registration, email, or phone number. Install, pick a language, do the three-minute intro scan, and you're in.
Which languages are available?
English, Chinese, Japanese, Korean, German, Spanish, French, Portuguese (Brazil), Russian, and Vietnamese. The AI coach replies in the language you pick.
How much time does it take each day?
About five minutes for your three prescription rounds. The intro scan takes around three minutes, and the monthly recheck runs a few blocks longer.
Training & progress
How is my brain age calculated?
Seven timed blocks — word recall, symbol matching, trail making, spatial memory, and more — are scored and compared with norms for your age group. A day-one scan gives an estimate, finishing the full checkup makes it official, and a 28-day recheck keeps the number anchored. It is a training signal, not a medical measurement.
My streak dropped or reset — can it be recovered?
Streaks count completed prescription rounds on consecutive days, based on your device's local time. If Streak Freeze was on, a missed day is protected automatically. If a streak still looks wrong, write to hello@toai.pro with the dates — since everything lives on your device, a screenshot of your history helps us figure out what happened.
Why did today's games change?
The prescription engine picks three rounds across your five domains — logic, memory, attention, mental maths, and strategy — weighting the ones where your mastery has slipped and rotating game types so practice never turns into rote repetition.
The difficulty feels too easy or too hard.
Difficulty rides just above your current level and adjusts over a few sessions as it learns your pace. Completing the monthly checkup helps it recalibrate faster — and if a level ever feels off, it settles after a round or two.
Data & privacy
Where is my data stored?
Only on your iPhone, in the app's sandboxed storage. There is no account, no server copy, no analytics, and no ads — which is why the App Store privacy label says "Data Not Collected."
How do I delete everything?
Open Synaplay and go to Profile → Settings → erase all data. This wipes every local record, including the widget's shared data, and the app restarts fresh. Because no copy exists anywhere else, deletion on your device is complete.
Can I get a copy of my data?
Your results and reports are always visible in the app, and brain-age and streak share cards can be exported anytime from the app itself.
Does the AI coach send my chats anywhere?
No. The coach runs on Apple's on-device model on supported iPhones, or through a built-in offline mode otherwise. Conversations never leave your device — not to us, and not to any AI provider.
Purchases & billing
Is Synaplay really free?
All 63 games, the daily plan, the full checkup, the assessments, and the AI coach are free to use. An optional Synaplay Pro upgrade removes the free tier's energy limit for unlimited practice. Pro is sold through Apple's in-app purchase system as a monthly or yearly auto-renewing subscription, or a one-time lifetime purchase.
How do I manage or cancel my subscription?
Open iOS Settings → your name → Subscriptions and manage Synaplay there. Subscriptions renew automatically unless cancelled at least 24 hours before the current period ends. Payments go to Apple, never to us.
How do I restore Pro after reinstalling or switching devices?
Install the app, sign in with the same Apple ID, and tap Restore Purchases on the paywall or in Profile → Settings. Your Pro entitlement is tied to your Apple ID and verified on your device by Apple — no account with us is needed.
I see a charge from "Synaplay" — what should I do?
In-app purchases appear on your Apple ID bill under the app's name. Check your purchase history under your Apple ID first; for refunds, use reportaproblem.apple.com — Apple handles refunds under its policies. If anything still looks wrong, contact hello@toai.pro and we'll help you sort it out with Apple.
Troubleshooting
The app crashed or froze. What should I do first?
Force-quit and reopen the app, and make sure both iOS and Synaplay are up to date. If it keeps happening, email hello@toai.pro with your device model, iOS version, and what you were doing when it happened.
I want to reinstall. Will I lose my progress?
Your training progress lives on your device, so deleting the app deletes your history, streak, and AI-coach chats, and there is no cloud backup for them. One exception: a Synaplay Pro purchase survives, because it is tied to your Apple ID — after reinstalling, tap Restore Purchases on the paywall or in Profile → Settings. If you want a fresh start, prefer the in-app erase first; reinstall with the knowledge that progress starts from zero.
The streak widget isn't updating.
Tap the widget to open the app once — the widget reads its value from the app — then check the streak on the Today screen. If it is still stale, remove the widget from your Home Screen and add it again.
Still need a human?
Email hello@toai.pro — we usually reply within one business day. To get you an answer in one round, please include:
- Your device model and iOS version
- What you tapped and what you expected to happen
- A screenshot or screen recording, if you can